Frequently Asked Questions

 

What is a Binary Option?

A binary option is a trade with two possible outcomes, based on an asset, where the price, expiration, and payout are fixed at the start of the contract.
 

What is an asset?

An asset is the stock, currency, index or commodity on which the option contract is based. (example: the EUR/USD (the Euro and US dollar)) can act as the asset for an option.
 

What is a Hi (up) option?

A Hi option earns you a profit when the asset price at expiry time is higher than the purchase price. For Ex: If you buy Google (GOOG) at 618.48 at 10:00 AM and choose that it will be higher than 618.48 at 11:00 AM. If it is higher than 618.48 at 11:00 AM – you have made a profit.
 

What is out-of-the-money?

In the case of a ‘Hi’ option out-of-the-money means that the asset price closed below the purchase price. A ‘Low’ option is out-of-the-money when the asset price closes above the purchase price. A ‘Hi’ or ‘Low’ option that is out-of-the-money will result in a loss to the trader.
 

What is in-the-money?

In-the-money means that in the case of a ‘Hi’ option the asset price closed above the purchase price. A ‘Low’ option finishes In-the-money when the asset price closes below the purchase price. A ‘Hi’ or ‘Low’ option that is in-the-money will earn the trader a profit.
 

What is the expiry time?

The expiry time is the pre-determined time that an option ends with the result of in-the-money or out of-the-money.
 

What is the expiry date?

The expiry time is the pre-determined date that an option closes with the result of in-the-money or out of-the-money.
 

What is the time zone of the expiry time?

The time on the site is based on GMT time
 

How can I see my trading history?

All of your trades can be viewed by visiting the “Account” tab. You can also sort your trades.
 

What assets are available?

The assets that are available to trade are a wide range of Currency Pairs (Forex), Binary Options, Commodities, Indices and Stocks including and not limited to Gold, Oil & Gas and Currencies
 

How do payouts work?

Payouts can be between 65% and 85% of the initial investment when a option closes in-the-money.
 

How can I register?

Registration is possible through the Open Account page. Fill in the following details: First name, Last name, phone number and e-mail.
 

Do I have to deposit money for registration?

No, you do not have to deposit money to register.
 

How can I update my Personal Information

Your personal details can be updated by clicking on “Account” and then clicking on the “View Profile” link, then use the Settings gear button to edit your profile.
 

How can I view my balance?

The balance is always displayed in your Accounts page.
 

How can I deposit money?

You can deposit money by Western Union, Perfect Money, Money Gram, Bitcoin ,Credit Card or Wire (bank) Transfer. There will be additional funding options in the future.
 

What is a swift code?

A SWIFT code is the unique identification code that is used when transferring money between banks. Every bank has its own SWIFT code. Bank Wires transfers will not be able to be processed without a SWIFT code. Call your bank to get your SWIFT code for placing a deposit or withdrawal request by bank wire.
 

Are payouts taxable?

We do not charge tax from your profits. You should check your local tax rules and regulations.
 

Which currencies can I use to fund my account?

You can fund your account with USD at this moment
 

How can I withdraw my profits?

Withdrawal of your profits can be done in several ways. Refunding your credit card, wire transfer to your bank account, or a cheque sent to your billing address.
 

Can I cancel a withdrawal request

Withdrawals can be cancelled as long as you haven’t yet received withdrawal approval by email.
 

How do I know that my funds are safe?

Your funds are protected by Comodo SSL and held in a separate account by the billing company. With COMODO SSL/HTTPS and Regulation from Commodity Futures Trading Commission (CFTC), Cyprus Securities (CYSEC) & Federal Financial Market Service (FFMS), you can be rest assured that your assets are secured.
 

Is there a minimum withdrawal amount?

You may withdraw any amount up to your remaining balance
 

I forgot my login or password, what should I do?

You can reset your password by clicking on this link
 

Is there a way to change the language?

Not at this moment